Privacy Policy

Privacy Policy for BotMakers.ai

Effective Date: January 1, 2025

Welcome to BotMakers.ai! Protecting your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you interact with our platform, website, and services. It also outlines your rights regarding your personal data and explains how you can exercise them. By accessing or using BotMakers.ai, you agree to the terms and practices described herein.

Table of Contents

  1. Scope of the Privacy Policy
  2. Information We Collect
  3. How We Use Your Information
  4. Legal Basis for Processing Your Data
  5. Sharing and Disclosure of Information
  6. Data Retention
  7. Cookies and Tracking Technologies
  8. Data Security Measures
  9. Your Rights and Choices
  10. Children’s Privacy
  11. International Data Transfers
  12. Third-Party Services and Links
  13. Automated Decision-Making and Profiling
  14. Do Not Track Signals
  15. Changes to This Privacy Policy
  16. How to Contact Us

1. Scope of the Privacy Policy

This Privacy Policy applies to:

  • The BotMakers.ai website, platform, and any associated services, tools, or features.
  • Any data collected through communications with our customer support team, marketing campaigns, or user feedback.

This policy does not apply to third-party services or websites linked through our platform. Please review their privacy policies before engaging with such services.

2. Information We Collect

a. Personal Information You Provide

We collect the following types of information when you register, use our services, or communicate with us:

  • Account Information: Full name, email address, username, and password.
  • Payment Information: Billing address, payment card details (processed through secure third-party payment gateways), and transaction history.
  • Content: Inputs, chatbot training data, files, and other user-generated content uploaded to the platform.
  • Communication Data: Messages, inquiries, and support requests submitted via email, chat, or phone.
  • Survey/Feedback Responses: Data provided when you participate in surveys or feedback sessions.

b. Information We Collect Automatically

When you access our website or platform, we may collect:

  • Device Information: Type, model, operating system, and browser type.
  • IP Address: For location insights and security purposes.
  • Usage Data: Pages visited, time spent on the platform, features accessed, and navigation behavior.
  • Error Logs: Information about crashes or errors to improve system performance.

c. Information from Third Parties

We may collect additional data from:

  • Third-Party Integrations: When you link your account to third-party services (e.g., Google, Stripe), they may share information with us per their privacy policies.
  • Advertising and Analytics Partners: Data about your interaction with our advertisements and campaigns.

d. Sensitive Information

We do not intentionally collect sensitive data such as health, biometric, or government identification numbers. Please avoid sharing this type of information on our platform.

3. How We Use Your Information

We process your personal data for the following purposes:

a. Service Delivery

  • Enable you to create, deploy, and manage chatbots.
  • Process payments, manage subscriptions, and send invoices.
  • Provide technical support and resolve platform-related issues.

b. Improving the Platform

  • Analyze usage patterns to improve features and functionality.
  • Test and develop new tools or enhancements.
  • Conduct debugging, testing, and performance monitoring.

c. Marketing and Communications

  • Send promotional materials, newsletters, or offers (with your explicit consent).
  • Notify you about important updates or changes to our services.
  • Personalize marketing messages based on user preferences and activity.

d. Legal and Compliance

  • Prevent fraud, unauthorized access, or illegal activities.
  • Enforce our terms of service and investigate violations.
  • Comply with applicable laws, regulations, and court orders.

4. Legal Basis for Processing Your Data

If you reside in a jurisdiction requiring a legal basis for data processing, such as the European Economic Area (EEA), we process your information under the following bases:

  • Consent: When you voluntarily provide information or opt-in to marketing communications.
  • Contractual Necessity: To deliver services you have requested.
  • Legal Obligation: To comply with legal or regulatory requirements.
  • Legitimate Interests: For improving our platform, ensuring security, and providing customer support.

5. Sharing and Disclosure of Information

Your data is shared only as necessary and under strict agreements to ensure its security:

a. Service Providers

We engage trusted third parties to perform functions like:

  • Payment processing (e.g., Stripe, PayPal)
  • Cloud hosting and storage (e.g., AWS, Google Cloud)
  • Analytics and user behavior tracking (e.g., Google Analytics)

b. Legal and Regulatory Disclosures

We may disclose information to:

  • Comply with legal obligations, subpoenas, or government requests.
  • Protect our rights, property, and users’ safety.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of such events.

6. Data Retention

We retain your information for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal and regulatory obligations.
  • Resolve disputes and enforce agreements.

Once no longer required, your data is securely deleted or anonymized.

7. Cookies and Tracking Technologies

a. What Are Cookies?

Cookies are small data files stored on your device. They help us:

  • Keep you logged in.
  • Understand user preferences.
  • Monitor performance and troubleshoot issues.

b. Types of Cookies We Use

  1. Essential Cookies: Required for core platform functionality.
  2. Performance Cookies: Analyze user interactions to improve performance.
  3. Targeting Cookies: Deliver personalized advertising (if applicable).

c. Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect platform functionality.

8. Data Security Measures

We use industry-standard practices to safeguard your data:

  • Encryption: All data in transit is encrypted using SSL/TLS.
  • Access Controls: Restricted access to personal data.
  • Monitoring: Continuous monitoring of systems for vulnerabilities.
  • Incident Response: Rapid response plans for potential data breaches.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your data.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data.
  • Portability: Obtain your data in a machine-readable format.
  • Objection: Object to certain types of processing.
  • Withdrawal of Consent: Opt-out of previously agreed processing.

To exercise these rights, contact us at ai.callers@botmakers.ai.

10. Children’s Privacy

Our services are not directed to children under 13. If you believe we have collected data from a minor, contact us immediately for deletion.

11. International Data Transfers

Your data may be transferred to and processed in the United States. We ensure that adequate safeguards are in place to protect your data.

12. Third-Party Services and Links

We may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

13. Automated Decision-Making and Profiling

We may use algorithms to improve services or customize experiences. These processes do not have legal or significant effects on users.

14. Do Not Track Signals

We do not respond to “Do Not Track” signals due to the lack of an industry standard.

15. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted here, and significant updates will be communicated directly.

16. How to Contact Us

If you have any questions or concerns, please contact us at:

BotMakers.ai
6725 South Fry, Suite 700-321
Katy, Texas 77494
Phone: 1-866-753-8002
Email: ai.callers@botmakers.ai

This Privacy Policy governs your use of BotMakers.ai and supersedes any prior agreements or policies. By using our platform, you agree to these terms.